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FAQs

Questions You Should Ask Vendors and Suppliers

Understands your needs

Does your company have experience with a business like ours and understand our needs?

Scalable and flexible

As your business grows, can the supplier scale to your needs? If there was a boost in productivity could the supplier adjust to meet your increased needs? If your company needed to slow down production is the supplier flexible enough to also adjust to that reality?

Customer Service

Is the supplier’s customer service quick to respond and knowledgeable?

Canceling an Order

What happens if your company needed to cancel and order – what should you expect from the vendor/supplier?

Vulnerabilities

When you are dependent on the supplier you want to know their systems are safe from hackers or other external threats.

Evolving

As innovations improve the manufacturing process, does the supplier or vendor adapt to those new technologies that make a higher quality product or save money that is passed onto you?

Referrals

Can the supplier or vendor produce referrals that you can have access to?

Point man

If you were to partner with them, who would be your key contact with their company?

Quality Management System

What quality management processes do you have in place to ensure consistency of quality and meeting deadlines?

Cost Reduction

When negotiating with a possible vendor, find out what options they have that might reduce the cost.

Communicating

What’s is the supplier/vendors approach toward communication? Does a phone call help get all your questions asked? Do they prefer email correspondence but you do not? Make sure neither of you misses an important order change because you differ on the best way to communicate.

Financially stable

When you find a company that seems to be a great fit for your supply chain, you want to build a relationship over time. Try to identify a great supplier that will not dissolve in a few months.

Total cost

This question is a no-brainer, though certainly not the only important factor.

Increase Cost

What circumstance can the supplier identify that might make prices change, either now or in the future?

Volume Rebate

Does the supplier/vendor off a discount if you buy in larger volume?

Payment Terms and Conditions

What are the supplier/vendors payment terms? Are you able to negotiate the terms if your process differs from theirs?

Direct Sales To Customer

If you are selling a vendor’s product, you should know if they will be selling directly to the customer also. If they are, is your cost reduced enough for you to be competitive?

Non-delivery

What is the supplier/vendors process if the materials don’t arrive at your location?

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with us

+212-713-692-153

Working hours:Monday — Friday: 8.00am - 9.00pm

Corporate headquarter

96, Boulevard ANFA, étage7, Bureau 71, Casablanca, Maroc

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